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31st October 2019 – London, UK

Sharing the stories behind great products

Building great products is hard. JAM is about learning from those who've been there and done it. Street food, craft coffee, and friendly vibes included.

Tickets

Building great products is hard. In 2015, the two of us started JAM to learn from those who've been there and done it. Over the years, what started as a small side project has turned into the unmissable rendez-vous for passionate product people.

Mathilde & Seb

What's on?

A story-packed conference to get inspired, followed by a day of hands-on workshops. Come just for one day or grab a combo ticket for the full experience.

Day 1

Conference

Enjoy a series of carefully crafted stories, blending insightful retrospectives, honest lessons and practical tips.

Day 2

Workshops

Add skills to your your product toolkit with one of our hands-on, specialised workshops, taught by experts in their field.

Speakers

15 speakers will share in-depth stories on how they addressed specific challenges within their organisation.

Jeff Gardner
Head of Platform Partnerships, Intercom

Jeff Gardner is Head of Platform Partnerships at Intercom. In his 7 years at Intercom, Jeff has seen the company grow from 8 to 600+ and over and over again has experienced the importance of using storytelling to create high performing and culturally aligned teams through various stages of growth.

Currently, in his role as Head of Platform Partnerships, Jeff remains focused on delighting customers by bringing Intercom together with partners to build apps and integrations that power relationships and fuel growth.

Jeff lives in the Italian alps and spends as much time as he can outside; climbing, skiing, and running.

Jamie Nicholson
UX Research Lead, Instagram

Jamie Nicholson is a product research lead at Instagram. In his current role at Instagram, Jamie leads research testing new ideas and pursuing interesting opportunties for the company.

Prior to this role Jamie was research lead for the Instagram Feed, Stories and Profile teams, leading research projects that have contributed to the launch of features such as Close Friends and the Music Sticker. Through this work, he and his team have helped the product grow to over 500 million daily active users.

Before Instagram, Jamie spent 8 years working in design & innovation consulting where he helped a broad range of Fortune 500 companies develop innovative product and service offerings. Jamie lives in San Francisco and when he's not working enjoys escaping the city to go climb or cycle.

Maryam Mazraei
Founder & CEO, Autopsy

Maryam started Autopsy after her first startup, an ethical menswear e-commerce company failed and spotted an opportunity in learning from failure. Maryam has over 9 years of experience in branding and digital marketing with rounded knowledge and experience in both the startup environments and scale-ups in a range of industries such as SaaS and E-commerce.

Maryam also has a Masters in Technology Entrepreneurship from UCL and consistently gives talks and provides mentorship to fellow entrepreneurs.

Sabrina Rzepka
Lead Product Owner, BMW

Sabrina is a passionate Product Owner at BMW Group leading the In-Car Commerce product stream that provides customers a seamless purchase experience of ConnectedDrive services directly out of the vehicle.

Holding roles in genuinely agile and lean organizations such as AutoScout24 as well as huge corporations turned her into an experienced Product Owner leading numerous development teams. Building up high performing teams and leveraging smart technologies to create delightful products is her daily engine.

On her product management blog Product Stories, she shares true stories, best practices and practical tips for hungry product people and peers.

Chelsea Bullock
Product Manager, MailChimp

Chelsea Bullock is a newly minted Product Manager at Mailchimp. Before September, she worked as a Senior UX Researcher at Mailchimp on the Product Insights team, which uses qualitative, quantitative, and mixed methods research to understand Mailchimp’s customers, products, and industry landscape—all of which are critical inputs to prioritizing product decisions, guiding feature development, and crafting customer experience. She’s also worked on UX research and design teams at IBM and Salesforce.

Chelsea earned her PhD in Media Studies from the University of Oregon where her work focused on how the stories we tell ourselves about ourselves define significant cultural shifts and present opportunities for progressive intervention. Specifically, she focused on how reality television has allowed us to broaden and enrich those stories. She lives in Atlanta, Georgia with her husband, son, and dog; she loves traveling the world with her family, kickboxing, and trying to keep houseplants alive.

Jonny Burch
Founder, Progression

Jonny is a designer and the founder of Progression, a product focused on helping folks in tech teams to describe, map and grow their skills. Progression allows leaders to create flexible and industry-tested progression frameworks for current and future team members to measure themselves against.

For the last seven years Jonny has led product design teams in tech. Most recently he scaled the consumer and growth groups at Deliveroo as the company grew from 150 to 2000 employees and 12 countries around the world.

Having experienced first hand the pain of scaling teams fast, Jonny took the plunge from design leader to founder. In February 2018 he resigned from Deliveroo and launched Progression with the mission of helping to answer the age-old question ‘How do I grow at work?’.

Since starting late last year – and with zero funding – he’s enlisted a number of London tech’s most celebrated design teams. But this is just the start.

Next up? A future where anyone can build their skills with the same care and autonomy that they do their work. Better, fairer, more fulfilling careers for all.

Ilya Blokh
Director of Product Management, Blinkist

Ilya leads the Product Management team at Blinkist, building a product that helps people fit learning into their already busy lives. He is focused on shaping and leading a self-empowered team of PMs, while looking for new ways that Blinkist can inspire people to keep learning.

Susana Lopes
Senior Product Manager, Onfido

Susana Lopes is a Senior Product Manager at Onfido. She has over 5 years' experience working on B2B products, having taken multiple high profile features and products all the way from inception to launch.

She has a breadth of platform experience across Web Front & Back End, iOS, Android and Machine Learning Infrastructure products, and is a proud data nerd with a MEng from Imperial College London.

Matt LeMay
Co-founder, Sudden Compass

Matt LeMay is the author of Agile for Everybody (O’Reilly Media, 2018) and Product Management in Practice (O'Reilly Media, 2017). He has helped build and scale product management practices at companies ranging from early-stage startups to Fortune 50 enterprises.

Matt was selected as a Top 50 Product Management influencer by the PM Year in Review for both 2016 and 2015. Matt is co-founder and partner at Sudden Compass, a consultancy that has helped organizations like Spotify, Clorox, and Procter & Gamble put customer centricity into practice.

In his work as a technology communicator, Matt has developed and led digital transformation and data strategy workshops for companies like GE, American Express, Pfizer, McCann, and Johnson & Johnson. Previously, Matt worked as Senior Product Manager at music startup Songza (acquired by Google), and Head of Consumer Product at Bitly.

Matt is also a musician, recording engineer, and the author of a book about singer-songwriter Elliott Smith. He lives in Portland, OR with his wife Joan and their turtle Sheldon.

Kaarel Kuddu
Head of Product, Transferwise

Kaarel is the Head of Product at TransferWise. For four years, he’s been responsible for the expansion and development of the TransferWise product around the world. Prior to TransferWise, he founded and ran a product and engineering consultancy.

Graham Paterson
CPO, Catapult

Graham is Chief Product Officer at Catapult, the flexible workforce platform that gives part-time hospitality and retail workers access to top brands in the UK and Germany.

Prior to joining Catapult, Graham spent 3 years at Deliveroo where he held the position of Group Product Manager, working with teams across all aspects of the product including consumer, B2B, internal tooling, pricing, and artificial intelligence systems.

In addition, Graham has helped to scale and grow brands such as Transferwise, and Intuit (QuickBooks), building the customer experience and supporting expansion into new markets.

With a background in design and development, Graham started out building his own products, such as NightCapp the late-night bar locator, which originally ignited his passion for the Product area. Graham is also the Editor of Product Dogs, a blog for people who build digital products. The content includes a series of essays, ideas, and general thoughts on how to build better products.

Payal Wadhwa
Service Design Principal , Idean UK
Payal Wadhwa is the Service Design Principal at Idean, a global design studio. She’s curious about the interplay between design, economics, anthropology, and technology - and often finds herself advocating the need to go gentle into the future. Formally trained as a museum designer, Payal has spent the last 15 years focused on physical experience design, design for policy, future-proofing organisations and digital evolution of business. Before joining Idean, Payal was the Head of Service Design at Fjord in London. Over the years, she's worked with the likes of High-Speed Rail (HS2), the London Olympics, Vodafone, BP, Tate Modern, Barclays, British Gas, Rolls Royce, amongst others. She teaches at Design Thinkers Academy whilst lecturing on service design programs, globally. Payal loves a challenge that allows her to wade neck-deep into complexity and she reads without prejudice. Unless it’s badly typeset.
Isabel Richards
Head of Product, Ocado Technology
Isabel is currently opening a new software development office for Ocado Technology in London. In her previous role with the business she was Head of Product and led a team of 30 product managers to build and launch the Ocado Smart Platform - Ocado’s unique end-to-end eCommerce, fulfilment and logistics platform. In recognition she won the Computing Magazine Women in IT Excellence Rising Star award in 2018.
Bob Vickers
Head of Product, Lendinvest

Bob Vickers is Head of Product at LendInvest, the marketplace for property finance. He has experience building digital products across different platforms and domains (previously JUST EAT and Tesco), learning from every role to improve what’s delivered next.

Joining LendInvest as the first Product Manager, he has also seen the importance of creating a great technology culture as the team has scaled.

Bob’s current focus is forging teams across the business to deliver customer and business value. Taking an iterative approach to everything from delivery to ways of working, the Product team is central to telling the story of what we are building and why, using this to inspire trust and excitement about what we can do.

Jane Honey
Product Director, Intercom

Jane is Head of Product, Design and Research and and co-site lead at Intercom London. She has nearly 20 years of product management experience and a proven track record of launching and developing commercially successful, innovative customer experiences across multiple industries. Career highlights so far have included stints at Reuters, Channel 4, UKTV, Tesco, Moonpig and Canon, as well as her most recent experience leading a large cross-discipline team including product, design and research at Intercom.

Workshops

Learn Sketch in a Day
Learn all the essentials for designing your own web and mobile interfaces using Sketch, through a hands-on, task-based approach.
Seb Powell
Co-founder at Jam
Using Jobs-To-Be-Done for Product Strategy
Learn how to leverage Jobs-to-Be-Done (JTBD) approach to guide your product vision and strategy.
Steph Troeth
UX Consultant at Freelance
Articulating Design Decisions
Based on the best-selling book from O'Reilly, this practical and fun workshop focuses on principles, tactics, and actionable methods for presenting design.
Tom Greever
Author & UX Consultant at Freelance
Design Sprints Done Right
A hands-on workshop designed to help you learn by practicing the tools and techniques within a Design Sprint.
John Vetan
Founder at Design Sprint Academy
Supercharge Your User Research Skills
Enhance your skills in conducting the three main roles of user research: discovery, validation, and usability.
Matt Isherwood
UX Consultant at Freelance
Supercharge your design critiques
During this fast-paced, hands-on workshop, the co-founders of Overflow will lead you through their top lessons and advice on how to supercharge your design critiques.
Alexis Piperides & Alexis Odysseos
CEO & CTO at Overflow
Creating design systems with Figma
Learn how to collaboratively design and prototype a UI by creating reusable components, shared across a Team Library in Figma.
Fabrizio Cuscini
Product Designer at Freelance
Build for Growth with the North Star Framework
Designed around the North Star Framework, in this workshop, you’ll learn how the best digital product teams use a narrow set of meaningful metrics to align product strategy with on-the-ground team initiatives.
Richard Eckles
Customer Success at Amplitude

Experience

No bullshit

Hear the raw, honest stories of what goes on behind the scenes of your favourite products — from people who are facing the same challenges as you.

Brilliant conference @makingjam, my first time and am really impressed, great speakers, had a top day and gained a lot of insight. Really surpassed other (more expensive) Product conferences I’ve been to. Bravo 👏🏻 #product #JAMConf18

Holly Niblett
Product Manager @ carwow

Great crowd

Join 600 product managers, designers, founders, engineers — and everything in between — to learn, eat, chat and have a great time.

Day one of #JamConf18 and connected with the people of @monzo @lufthansa @Treatwelluk @Telegraph @jlandpartners @Photobox @weareberyl @thread - it’s been pretty incredible. Thanks team @makingjam!

Eva Liparova
Product Manager @ V&A

Tasty food

It's hard to learn things on an empty stomach. Breakfast, lunch, snacks and unlimited tea and coffee are all part of the ticket price — veggie options included!

Trendy venue, delicious food, cosy vibes. Perfect fit for the #JAMConf17 @StreetFeastLDN @makingjam"

Productboard

A killer after-party!

When the talks end, the party starts! Stick around for music, craft beer, cocktails and great chats!

A double jam at #JAMConf17 today! Great to see how some of my favourite @Strava features were born. @sweet_UX.

Mateusz Tylicki
Product Manager @ Kheiron Medical

Don't take our word for it!

77% of attendees said the conference was 'better' or 'way better' than similar events.

Brilliant conference @makingjam, my first time and am really impressed, great speakers, had a top day and gained a lot of insight. Really surpassed other (more expensive) Product conferences I’ve been to. Bravo 👏🏻 #product #JAMConf18

Holly Niblett
Product Manager @ carwow

Had a great time at #JamConf18 yesterday. Some great talks, met some great new people, tasty snacks, and tastier audience questions from http://sli.do 😏👍

Jesse Payne
Product Designer @ Personably

#JAMConf18 is THE #productmanagement event to attend in London this year. I spoke there 2 years ago and had an absolut blast. A honest, no-bullshit conference with lessons learned from the trenches. And this year, they have workshops too!

Antoine Sakho
Head of Product @ busuu

Psyched for my first JAM conference today- best way to hone product management skillset is to hear examples /learnings from awesome product people #JamConf18 👌

Caroline Stretton
Product Owner @ Lloyds Banking Group

OK, so #JAMConf18 conference's philosophy speaks to my heart. They bring in new voices, cut through the clutter, & help you Get shit done™. They're friends with @londondesignjam & @SunilUXD with good reason... and they have early bird tickets on sale!

Rachel Ilan
Senior Designer @ Google

Fantastic day with @makingjam running 5 different workshops for all tastes and needs! 💯🔥 I love this community too much! ❤️ #JAMConf18

Maria Stylianou
Engineering Manager @ Monzo

The most insightful talk I've heard in so long - love hearing someone learn, apply and share tangible takeaways. #jam2016

Timothy Platt
Product Manager @ Capital One

I love how honestly @hugocornejo talks about the successes and challenges the @monzo app has faced #honestybestpolicy #jam2016 #design #tech

Sarah Benson
Product Designer @ Qubit

It was a brilliant event @makingjam - Well organised, inspiring speakers & the delicious food! My team and I throughly enjoyed it. #jam2016

Ji Young Kim
Meditator, Designer & Creative Director

Huge love to @hugocornejo recognising the biases that caused issues + actively fixing, great to have influential people call this out #JAM2016

Pauline Richey
Freelance Senior Product Consultant

Cardboard chairs, red trainers... And interesting real-life product management stories. Yes, I'm at #JAM2016 in Bethnal Green.

Tim Sleath
Product & Data Privacy @ Exponential

Traditional tech conferences are about huge crowds, lousy name tags and tasteless coffee. Jam is just the opposite. I'll be back next year!

Chloe Donegan
Pre-Sales Engineer @ Qubit

Schedule

Thursday 31/10
08:30 - 09:45
🥐 Breakfast
Hawker House

Fresh pastries, craft coffee and great people. Everything you need to start off your day.

10:15 - 10:45
  • 🎤Talk
Building with stories
Hawker House

You can see the final product in your head. It’s beautiful, it’s useful, you know it’s valuable. And you also know the job is too big for just one person. How do you convince people that your idea is worth building, and once you do, how do you ensure that everyone is working towards the same goal? The same picture you can see so clearly in your mind.

Storytelling is a critical skill when it comes to building strong and aligned teams and enabling those teams to build better products faster. Come along on a journey with Jeff as he tells the story of Intercom’s early product team, walks you through how he built Intercom’s 100 person support team, and explains how stories even when it came time to build Intercom’s Platform.

He’ll break down how to use storytelling effectively to build products and to build the teams that build those products. A few highlights:

  • Why stories work and the elements of a good tale
  • Crafting your story, and getting past your doubt
  • Building story habits into your daily routine

Jeff Gardner

Head of Platform Partnerships, Intercom
10:45 - 11:15
  • 🎤Talk
Terms of Engagement: Research as a Team Sport
Hawker House

A rich understanding of your users and a data informed product strategy are table stakes for building great products, and UX researchers are uniquely equipped to support you in both. But maybe you aren’t sure how to leverage your research team to work toward the answers you need, or perhaps it doesn’t seem worth the effort.

In this talk, Chelsea will share what she’s learned from her experience as a UX researcher (recently turned product manager) about the critical importance of building trust with your research partners.

Chelsea Bullock

Product Manager, MailChimp
11:15 - 11:45
  • 🎤Talk
A story about Stories: how user research inspires new products at Instagram
Hawker House

Are you getting the most out of your user research team? Many product teams use research to help validate their ideas and ensure their product is easy and intuitive to use, but fewer will use research as a generative tool to inspire new product ideas and strategy.

In this talk, Jamie walk you through his personal journey trying to integrate user research into the earlier phases of Instagram’s product development process on the Stories team. Jamie will share how by focusing on user needs up front, before building any product, and asking questions such as “how do people make friends?”, his team was able to create a strategy that helped make Instagram Stories a place used by over 500 million people everyday.

Jamie Nicholson

UX Research Lead, Instagram
11:45 - 12:15
⚡️Lightning Talks
Hawker House

A series of speedy stories to give you original insights and insider tools on how to build a great product.

Anna Miedzianowska

Principal Product Manager, Ocado Technology

Ilya Blokh

Director of Product Management, Blinkist

Graham Paterson

CPO, Catapult
12:15 - 13:30
🥙 Lunch break
Hawker House

Feast on London's best street food. You're in for a treat!

13:30 - 14:00
  • 🎤Talk
Why agile is for everybody, and why everybody hates agile
Hawker House

If Agile software development is the de facto standard for how modern organizations build products... why do so many people hate it? In this talk, Agile for Everybody author Matt LeMay dives into some of the common anti-patterns that have turned a 68-word statement of values into an ever-widening gyre of misaligned expectations, broken promises, and indecipherable flow charts--and what we can do about it. Matt will share:

  • The single most dangerous misconception about Agile (hint: it involves the word "velocity")

  • Why this misconception often puts product managers in an impossible position

  • How to talk about Agile in a way that will not make people hate you (probably)

  • Actionable steps for easily putting Agile principles into practice

Matt LeMay

Co-founder, Sudden Compass
14:00 - 14:30
  • 🎤Talk
How to scale your product globally
Hawker House

Launching your product in new markets is hard! Where to go to first? How do I need to change my product? How do I figure out what people want there? How will I know if I am doing good in a market? When to start investing in marketing?

These are all questions going through many PMs minds when scaling your product across the world. Kaarel Kuddu, Head of Product of TransferWise will give us insights into those questions and talk about how they have scaled TransferWise from a small startup sending money from UK to Europe to a global leader in sending money across the world operating in more then 60 countries. Before becoming the Head of Product Kaarel was leading their international expansion so has first hand experience in launching many of their markets.

Kaarel Kuddu

Head of Product, Transferwise
14:30 - 15:00
  • 🎤Talk
Failure...what we don’t talk enough about
Hawker House

You think it’s the best product ever built, you convince your co-founders and team to follow you on the path to success but what you start realising is that the road is bumpier than any other with unknowns at every corner.

In the tech space particularly, there is a lack of retrospect of what our predecessors have built and learning from their mistakes. In a market where success and billion-dollar exits and valuations are so celebrated, the majority end up in failure and hardly anyone talks about them. Join us to understand the learnings derived from failure and practices to put to track your startup’s health.

Maryam Mazraei

Founder & CEO, Autopsy
15:00 - 15:30
☕️Break
Hawker House
15:30 - 16:00
  • 🎤Talk
How to keep pace and master Product Management in an over 100-year-old organisation
Hawker House

Picture a digital Product Manager transitioning from lived agility to an over 100-year-old traditional organization: it´s like pulling the handbrake on a highway.

Manufacturing vehicles over a century with the aspiration to deliver perfection, requires precision and established work flows. Yet the rapid change of mobility needs requires adaptation to gain momentum and stay ahead. Welcome to the biggest transformation in the automotive history!

As Product Manager operating between the core of vehicle manufacturing and new digital user experiences, you are riding on an off-road trail.
Overcoming daily struggles when you´re not born into a corporate group, requires humbleness and out-of-the-box approaches to achieve your goals.

Sabrina shares her story about how she tackled the challenges of three Product Management cornerstones in a corporate organization: customer centricity, stakeholder management and leveraging technologies.

Sabrina Rzepka

Lead Product Owner, BMW
16:00 - 16:30
  • 🎤Talk
You didn't fail, your product did
Hawker House

You’re barely a year or two into the job and it already feels like you’re failing all over the place. You haven’t tried the latest prioritisation framework and last week you didn’t speak to enough users. Product Managers are constantly bombarded by the curated stories of success of others. Is this really helping?

In her talk, Susana will remove all veneer and share frank painful stories of failure during her career from Graduate to Senior Product Manager:

  • Removing yourself from the failure equation
  • Understanding failures and growth through each stage of your career
  • Failing forwards and upwards

Susana Lopes

Senior Product Manager, Onfido
16:30 - 17:00
How to take control of your product career
Hawker House

Bob Vickers

Head of Product, Lendinvest

Jane Honey

Product Director, Intercom

Graham Paterson

CPO, Catapult
17:00 - 17:30
☕️Break
Hawker House
17:30 - 18:00
  • 💬Panel
Building universes that sing in tandem
Hawker House

What is the future of our planet, and where do responsibilities lie in the world of physical and digital design? How do we meaningfully, build future we care about? For over a decade, the social construct of our realities has been defined by clickbait and the need to please and conform within the spaces we choose to occupy. Our behaviours are dictated, studied, measured and manipulated - from the way we shop, entertain, decompress, live and even breathe.

So the next steps we take, and the direction we take them in, could make all the difference. Our choices today will build the collective realities we will inhabit tomorrow.

Payal Wadhwa

Service Design Principal , Idean UK
18:00 - 18:30
  • 🎤Talk
Growing at work: the importance of progression
Hawker House

As humans we all want a successful, fulfilling career. But what does a ‘good’ career look like when we’re faced with an ever-changing set of technologies and a skillset that’s being defined under our feet? How do we know we’re focused on the right things?

Enter the spreadsheet.

Product leaders across the world are using hand-made tools to define what ‘good’ looks like for their teams. They hope to help people feel like they know what’s expected of them and how to grow in the right direction.

At Progression Jonny’s spent the last 18 months researching their efforts and looking for something better. He believes that a better way lies beyond the reach of any one company. To achieve career nirvana we all need to work together to build defining careers, not just jobs.

Jonny will take you through his learnings and give you the tools to both map your team’s dream careers and follow your own.

Jonny Burch

Founder, Progression
18:30 - 22:30
🎉After-party
Hawker House

The conference is over, but the after-party is just getting started! Take your pick from six bars, challenge your product friends to a game of pool, or head to the photobooth for some memorable shots of your JAM experience.

Friday 01/11
08:30 - 09:30
🥐Breakfast
Rocket Space

Grab coffee, a fresh pastry and get ready for the day. You're in great company!

09:30 - 17:00
Learn Sketch in a day
Rocket Space

Seb Powell

Co-founder
09:30 - 17:00
Articulating Design Decisions
Rocket Space

Tom Greever

Author, Bitovi
09:30 - 17:00
Using Jobs-To-Be-Done for Product Strategy
Rocket Space

Steph Troeth

Product / UX Strategist & Researcher
09:30 - 17:00
Supercharge Your User Research Skills
Rocket Space

Matt Isherwood

UX Design Consultant
09:30 - 17:00
Design Sprints Done Right
Rocket Space

John Vetan

Founder, Design Sprint Academy
09:30 - 12:30
Supercharge your design critiques
Rocket Space

Alexis Piperides

CEO, Overflow
09:30 - 12:30
Build for Growth with the North Star Framework
Rocket Space

Sponsored by:

09:30 - 17:00
Creating design systems with Figma
Rocket Space

Fabrizio Cuscini

Product Designer
Schedule subject to change.

Venues

Day 1

Hawker house

Closest tube: Canada Water.

Day 2

Rocket Space

Closest tube: Angel.

Sponsors

JAM wouldn't be possible without our awesome sponsors!

Are you in?

Questions?

Do you offer group discounts?

Absolutely! And the more, the merrier – so we hope you come along with your team.

4-8 tickets – 10%

8+ tickets – 15%

Drop us an email before checking out and we'll send you the relevant discount code - hello@jamlondon.io

What's the refund policy?

We'll offer a full refund for any cancellations made 30 days before the event starts.

Can I update my registration information?

Yes, just send us an email.

Is my registration fee or ticket transferrable?

Yes, just send us the name of the new attendee and we'll transfer the ticket.